Terms of Sale

 

What's included in the price?

In the price it is included the stay, use of bed linen and towels, cleaning and supplies such as soap and toilet paper.

What is not included in the price? 

The price of the accommodation does not include any extras that are hired or that are optional, such as breakfast, lunch, mini-bar, transportation, laundry, etc.

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Check-in and check-out

Check-in and check-out vary depending on each property but is normally the following:

Check-in: from 3:00 pm to 10:00 pm.
Check-out: from 8:00 am to 12:00 pm.

In case you wish to change the schedule of check-in and/or check-out, notify in advance and we can meet your needs by applying an additional fee.

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Payment

For firm reservations, prior payment of at least the first night of the accommodation requested will be essential. On request, you can be issued a payment order for the full amount of the reservation.

Payment is made through bank transfer to the account of the homeowner by Paypal or credit card.

Exceptionally, we can issue a payment order for the customer to pay the deposit with your credit or debit card.

Transfer fees (national or international) will be paid by the customer, so does the expenses incurred when paying by card.

If the customer has paid only the first night as a reserve, the remaining amount will be paid in cash (Euros or USD) upon arrival at the accommodation.

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Booking Contract

Once the payment of the first night of the accommodation chosen by the customer is made, Royal Havana will send by email a reservation contract which will contain: the customer identification data, the dates of check-in and check-out, the name of rented accommodation and the address, as well as the breakdown of the amount of the first night paid as reservation deposit and the remaining amount payable to the owner.

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Cancellation Policy

Once you have paid reservation or total payment and money has been given to the owner (24-48 hours), there is no way to refund it.

These conditions apply even in circumstances beyond the control of the customer or that were beyond its control.

Royal Havana reserves the right to change the accommodation in the event that there is a problem that harm the client’s stay by one of similar or better features. Problems such as damage, leaks, other. In this case, if the client does not agree with the change, he/she shall be entitled to refund the payment made at the time of booking.

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Number of persons included in the reservation 

The customer has to inform Royal Havana the exact number of people staying at the hostel. The use of accommodation for an amount of occupants higher than indicated in the reservation is prohibited. If this assumption is violated, Royal Havana is entitled to terminate the reservation contract for not respecting the agreed clauses, without compensation.

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Number of persons per room

Private houses in Cuba generally have the following rules regarding the number of people that can stay in the rooms:

•       When the guests are a group of friends who come alone, each of them must stay in one room. The rooms are classified as simple.

•       When guests come with their respective couples, rooms are classified as doubles.

•       In the case of a family, rooms are classified as doubles. Two people can stay in a room and exceptionally can request an extra bed for a small child if necessary.

•       About cuban companions:

The law in Cuba allows you to overnight and stay in an apartment or in a private home with anyone even a cuban person, as long as that person is identified and adult.

It is not allowed to invite a cuban to any room if you are already registered with someone else. A stay for two adults per room is the allowed quantity.

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Liability of behavior

The rented accommodation can only serve as a holiday. Professional activity is prohibited in rented premises.

Guests must conform to the rules of procedure of the building or house, especially about noise, cleanliness, smoking areas, etc.
The accommodation is given to the dates and times fixed in the contract.

Both the contractor and the accompanying party, will be responsible for their behavior. It is strictly prohibited the use of drugs and narcotics in the rented premisses, as well as throwing parties with loud music. If guests do not behave correctly Royal Havana will be entitled to ask them to vacate the property without compensation.

When renting a Royal Havana accommodation you accept the General Conditions, so you shall be governed by them.

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Data Protection

Protecting your personal data is very important to us. The collection, processing and use of personal information you provide is done in accordance with legal provisions.